Fiabila Privacy Policy

Effective Date: February 2026

Fiabila takes the protection of your personal information very seriously. This Privacy Policy explains what information we collect, how we use it, and who can access it.

SECTION 1 – WHAT INFORMATION DO WE COLLECT?

When you visit our website or attempt a purchase, we collect two types of information:

1. Device Information

  • Browser type, IP address, and time zone
  • Cookies stored on your device
  • Pages or products you view
  • Websites or search terms that brought you to our site

This information is collected automatically and referred to as Device Information.

We collect Device Information using:

  • Cookies: Small files stored on your device carrying an anonymous ID
  • Log files: Track actions on the site including IP address, browser type, and timestamps
  • Web beacons, tags & pixels: Record how visitors use the website
  • Facebook Pixel & Google Ads tracking: Used for marketing and retargeting purposes

2. Order Information

  • Name
  • Billing and shipping address
  • Payment details (COD or secure payment gateway)
  • Email address
  • Phone number

Personal Information includes both Device Information and Order Information.

SECTION 2 – DISCLOSURE

We only disclose your information:

  • When required by law
  • If you violate our Terms & Conditions

SECTION 3 – SHOPIFY

Our store is hosted on Shopify, a secure e-commerce platform that helps us provide products and services.

Your data is stored on Shopify’s secure servers.

If you use a direct payment gateway, your payment information is encrypted according to PCI-DSS standards and stored only until your purchase is completed.

SECTION 4 – SECURITY

We protect your information by:

  • Using SSL and AES-256 encryption
  • Following PCI-DSS standards and industry best practices
  • Applying advanced security measures to protect user data

While we follow strict security practices, no method of transmission over the internet is 100% secure.

SECTION 5 – COOKIES

Cookies are used to:

  • Remember cart items
  • Understand website traffic and analytics
  • Display marketing and retargeting advertisements

Disabling cookies may limit certain website functionality.

SECTION 6 – AGE OF CONSENT

By using this website, you confirm that you are at least 18 years old or have parental consent if you are a minor.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time.

Changes become effective immediately once posted on the website.

Continued use of the website means you accept the updated policy.

SECTION 8 – HOW WE USE YOUR INFORMATION

Order Information is used to:

  • Fulfill orders and process payments
  • Arrange shipping and delivery
  • Provide invoices and order confirmations

Device Information is used to:

  • Detect fraud and security risks
  • Improve website performance and user experience
  • Support analytics, advertising, and marketing activities

SECTION 9 – CONTACT US

For any questions or concerns regarding this Privacy Policy, please contact us:

Email: support@fiabila.com.pk

WhatsApp: +92 345 1712528