Return & Refund Policy

We follow a clear and transparent return policy. If your purchase does not meet your expectations, you may request a return according to the terms outlined below.

  • A return request must be submitted within 15 days of receiving your order.
  • The product must be in its original condition.
  • The item must be unused and unopened.
  • The return parcel must be sent back within the 15-day period.
  • A valid order number is required to process and verify your refund request.
  • Opened or used products are not eligible for refund.

Damaged or Faulty Product

If you receive a damaged product:

  • Take clear and visible pictures of the item.
  • Inform us via email with complete details.
  • Return the product in its original packaging.

The refund process will begin once:

  • We receive the returned product
  • It passes inspection
  • The claim is approved

If approved, the refund will be processed through the agreed method.

Exchange Policy

Exchange is applicable only if:

  • You received the wrong product
  • The product is unused and in original sealed condition
  • The request is made within 15 days

Exchange Process

  • Send an exchange request via email
  • Provide your order number
  • Share details of the product received
  • Return the product in its original packaging

Exchange approval will be confirmed after inspection.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used products
  • Opened or seal-broken items
  • Products damaged by the customer
  • Sale or discounted items
  • Gift cards

Order Cancellation

Orders may be cancelled within 24 hours of placing them.

Cancellation approval depends on whether the order has been dispatched.

Once dispatched, the order cannot be cancelled.